Ways Foreign Domestic Workers Can Submit Unpaid Salary Claims in Malaysia: A Guide for Those Employed by Maid Agencies and Recruitment Agencies > 자유게시판

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In Malaysia, domestic workers—particularly hired via a recruitment agency—have rights under certain labour laws. When salary is withheld, these workers can take action through the proper legal channels.

This is a clear breakdown on how to report unpaid salaries in Malaysia for domestic workers.

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### ✅ Official Process

#### 1. Know Your Rights

Under Malaysian labour law, employees are allowed to lodge reports for employment violations, regardless of they were hired by a recruitment agency.

#### 2. Visit the JTKSM Office

Submit your claim to the Jabatan Tenaga Kerja Semenanjung Malaysia (JTKSM) by:
- Visiting in person
- Filing through email to [email protected]
- Accessing the "Working for Workers" app

Even if you were placed by a recruitment agency, you remain eligible.

#### 3. Collect and Prepare Evidence

You should provide:
- Signed agreement
- Bank transaction proof
- Communication evidence

#### 4. Attend the Labour Court Session

If conciliation fails, the Labour Department will:
- Refer the case
- Let both parties explain
- Issue a formal payment order

Penalties for non-compliance by employers or the maid agency can include interest charges.

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### Use the WFW Mobile App

The official mobile system allows domestic workers to:
- Submit complaints online
- Attach supporting files
- Track progress

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### ️ Accountability for Maid & Recruitment Agencies

Any licensed placement agency must:
- Follow the Employment Act
- Avoid wage withholding
- Maintain licensing

Employers who hire through a maid recruitment agency agency are also legally accountable.

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## Conclusion

As a household helper in Malaysia, you have legal options. Through official government systems, you can stand up for your rights.

Always double-check that any maid agency you work with is licensed